Refund policy

Loom & Lane Exchange & Return Policy

• All sales are final. No refunds.
• You may exchange your purchase within 15 days, provided it is accompanied by the original sales receipt and original Loom & Lane packaging.
• If the parcel or product packaging has been opened, the item will not be eligible for exchange.
• Merchandise can only be exchanged if it has not been used, altered, washed, or damaged and must have all original tags attached.
• Your exchange can be coordinated via email: info@loomandlane.com or WhatsApp / call: +92 325 4996652 (10am to 6pm, Monday to Saturday).
• In case of a mark-down in price due to a sales promotion, customers are only eligible to exchange the item at the new marked-down price.
• Used or misused items will not be eligible for exchange.
• Any claim for damaged merchandise must be made within 3 days of purchase. If bought online, damaged merchandise must be reported within 3 days of delivery.
• Claims and exchanges may take up to 3 weeks to be processed.
• No exchanges will be entertained during sale or promotional periods.
• Products purchased on promotion are not eligible for exchange.
• All accessories, including jewelry, undergarments, bags, sunglasses, fragrances, and belts, are strictly non-exchangeable.